I would like to sincerely thank the Consumer Council for Water (CCW), and in particular our caseworker, Olayinka, for the support provided throughout what has been a long and complex case.From the beginning, the communication was clear, respectful and professional. Olayinka took the time to listen carefully, understand the background of our concerns, and ensure that the case was handled fairly and with empathy. Throughout the process she remained approachable, friendly and highly professional, and it was clear she genuinely wanted to help us reach the best possible outcome within CCW’s remit.Although the case ultimately reached deadlock and now moves to the next stage, we felt supported and treated with courtesy at every point. We especially appreciated the extra effort made to try and secure further progress before the matter concluded.We are very grateful for the time, care and professionalism shown, and we would happily acknowledge the value of the service CCW provides to customers navigating difficult situations.Thank you again for your help.
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At CCW, we provide a free independent review for consumers who can’t resolve complaints directly with their water company. We look at how well the company has handled your complaint. You can make a complaint to us once you have completed stage one and two of your company’s complaint process and have been referred to us. If we find the company at fault, we’ll recommend actions they should take. We can negotiate but can’t enforce decisions or penalties. Some complaints we can’t help you with. For more information about this visit our website. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
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Yn CCW, rydym yn darparu adolygiad annibynnol rhad ac am ddim i ddefnyddwyr na allant ddatrys cwynion yn uniongyrchol gyda'u cwmni dŵr. Edrychwn ar ba mor dda y mae'r cwmni wedi ymdrin â'ch cwyn. Gallwch wneud cwyn i ni unwaith y byddwch wedi cwblhau cam un a dau o broses gwyno eich cwmni a chael eich cyfeirio atom. Os canfyddwn fod y cwmni ar fai, byddwn yn argymell camau y dylent eu cymryd. Gallwn drafod ond ni allwn orfodi penderfyniadau na chosbau. Rhai cwynion na allwn eich helpu gyda nhw. I gael rhagor o wybodaeth am hyn ewch i'n gwefan. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
Efallai y byddwn yn rhannu adolygiadau Trustpilot ar gyfryngau cymdeithasol, byddant yn ddienw am breifatrwydd.
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