I have been Battling back and forth for 2 years for our clearly most entitled compensation payment from Severn Trent water due to chaos myself and my family have been through regarding STW waste pipeline. After not getting much luck myself I than contacted CCW and my case was handled by Mrs Deborah Ford, for 1 year Deborah tried her best to liaise and get a reasonable agreement with Severn Trent but they were being very difficult to deal with and was refusing to accept fault and refusing to compensate me for my loses after all of the concrete evidence was provided to them. Deborah was amazing I wholeheartedly appreciate everything Deborah did for me. After not getting much of a positive response from Severn Trent my case was elevated to ADR Expert Advisor ( Mrs Candice Billing ). Candice had a read through the documentation I provided with my supporting evidence and Candice insisted to try liaise with Severn Trent water one final time I personally thought Candice is wasting her time and she wouldn’t be able to negotiate with Severn Trent to reach a agreement but after 3 weeks of waiting I was shocked to receive the amazing news from Candice that Severn Trent have FINALLY accepted to compensate for my losses incurred on me and Severn Trent offered an additional £120 good will gesture. I can’t believe how in such a short period time Candice was able to achieve such an amazing outcome in my case i can not Thank Candice enough for her amazing work Candice professionalism is at its highest peak and it’s unmatchable . I actually lost faith on achieving a positive outcome in my case and Candice truly changed this all in matter of weeks I am very pleased with the result. Thank you so much Candice I am forever grateful for everything you have done for me I hope CCW recognise they have an absolute Gem 💎 in the Building.
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At CCW, we provide a free independent review for consumers who can’t resolve complaints directly with their water company. We look at how well the company has handled your complaint. You can make a complaint to us once you have completed stage one and two of your company’s complaint process and have been referred to us. If we find the company at fault, we’ll recommend actions they should take. We can negotiate but can’t enforce decisions or penalties. Some complaints we can’t help you with. For more information about this visit our website. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
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Yn CCW, rydym yn darparu adolygiad annibynnol rhad ac am ddim i ddefnyddwyr na allant ddatrys cwynion yn uniongyrchol gyda'u cwmni dŵr. Edrychwn ar ba mor dda y mae'r cwmni wedi ymdrin â'ch cwyn. Gallwch wneud cwyn i ni unwaith y byddwch wedi cwblhau cam un a dau o broses gwyno eich cwmni a chael eich cyfeirio atom. Os canfyddwn fod y cwmni ar fai, byddwn yn argymell camau y dylent eu cymryd. Gallwn drafod ond ni allwn orfodi penderfyniadau na chosbau. Rhai cwynion na allwn eich helpu gyda nhw. I gael rhagor o wybodaeth am hyn ewch i'n gwefan. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
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