In 2010 i contacted Thames water to let them know that i was going to be moving into a property, and that i was going to be responsible for paying the water charges for that property. When a person contacts a water company to let them know that they are going to be moving into or out of a property the water company are meant to survey the property to see if it is possible to fit a water meter, it states that on CCW, web site. In 2016 i received a letter from Thames water explaining a survey was going to be carried out in my street to fit water meters to all properties in my street that didn’t already have one. I was more that happy to have one fitted. No one came to do a survey. In 2019 i contacted Thames Water to request a survey, they sent a surveyor who said that it wasn’t possible to fit a water meter at my property. Because of this Thames water changed my water rate charges from the RV rate to the single occupier assessed household charge tariff, which halved my RV monthly rate charges. Which i was pleased with, but i was not so pleased that i had been paying twice the amount of water rate charges for 9 years, which i worked out to be more than £2,200. Thames water refused to give me a rebate, and said that the water rate charges i was paying was correct. I contacted CCW to ask them if they could challenge Thames Water for me on this issue, as it clearly states on CCW,s web site that a survey will be carried out when a person contacts the water company to let them know that a person is going to be moving into a property. If a survey had been carried out when it should have been done, i would have been paying the single occupiers assessed household charge tariff from the beginning. CCW contacted me and said that it is the customers responsibility to request a water meter, and that the water company can offer one but they don’t have to, so therefore my water rate charges where correct at the time. I disagreed with CCW on this issues as Thames Water should have done a survey when i contacted them to let them know that i was going to be moving into a property.CCW doesn’t seem to have any interest in wanting to challenge Thames Water for me on this issue. Because of this in my opinion CCW is not fit for purpose.
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At CCW, we provide a free independent review for consumers who can’t resolve complaints directly with their water company. We look at how well the company has handled your complaint. You can make a complaint to us once you have completed stage one and two of your company’s complaint process and have been referred to us. If we find the company at fault, we’ll recommend actions they should take. We can negotiate but can’t enforce decisions or penalties. Some complaints we can’t help you with. For more information about this visit our website. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
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Yn CCW, rydym yn darparu adolygiad annibynnol rhad ac am ddim i ddefnyddwyr na allant ddatrys cwynion yn uniongyrchol gyda'u cwmni dŵr. Edrychwn ar ba mor dda y mae'r cwmni wedi ymdrin â'ch cwyn. Gallwch wneud cwyn i ni unwaith y byddwch wedi cwblhau cam un a dau o broses gwyno eich cwmni a chael eich cyfeirio atom. Os canfyddwn fod y cwmni ar fai, byddwn yn argymell camau y dylent eu cymryd. Gallwn drafod ond ni allwn orfodi penderfyniadau na chosbau. Rhai cwynion na allwn eich helpu gyda nhw. I gael rhagor o wybodaeth am hyn ewch i'n gwefan. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
Efallai y byddwn yn rhannu adolygiadau Trustpilot ar gyfryngau cymdeithasol, byddant yn ddienw am breifatrwydd.
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