Having spent 4 years arguing against Waterplus for a misbilled amount on a meter that was replaced whereby a spike of some 2.5 million litres was claimed to have been used (we are a small retail shop) I came to a dead end where Waterplus heavy handed us into a situation where we had to pay a bill that wasn’t agreed in order to not get cut off. Having then followed the complaints procedure and being told by water plus at every turn that we were right, they still went on to tell us they were right and the bill was correct. (It wasn’t). We ended up getting CCW involved and explained the situation. We were listened to and our case was created. The case worker (Mary) told us exactly what was going to happen and went to fight our corner. Mary (who is an absolute legend) called us at every point to keep us informed on progress and what she was going to try and achieve for us. Within weeks we saw results and within 4 months we have a resolution, which was what we had been trying to get Waterplus to see all along! Our account was subsequently credited and we are now happy, albeit tired after fighting Waterplus for 4 years to get there. In short. CCW are excellent, Mary was fantastic, we got what we had wanted all along with little hassle once we got them involved. Wish I hadn’t wasted 4 years and got them on it early doors. Thank you!
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At CCW, we provide a free independent review for consumers who can’t resolve complaints directly with their water company. We look at how well the company has handled your complaint. You can make a complaint to us once you have completed stage one and two of your company’s complaint process and have been referred to us. If we find the company at fault, we’ll recommend actions they should take. We can negotiate but can’t enforce decisions or penalties. Some complaints we can’t help you with. For more information about this visit our website. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
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Yn CCW, rydym yn darparu adolygiad annibynnol rhad ac am ddim i ddefnyddwyr na allant ddatrys cwynion yn uniongyrchol gyda'u cwmni dŵr. Edrychwn ar ba mor dda y mae'r cwmni wedi ymdrin â'ch cwyn. Gallwch wneud cwyn i ni unwaith y byddwch wedi cwblhau cam un a dau o broses gwyno eich cwmni a chael eich cyfeirio atom. Os canfyddwn fod y cwmni ar fai, byddwn yn argymell camau y dylent eu cymryd. Gallwn drafod ond ni allwn orfodi penderfyniadau na chosbau. Rhai cwynion na allwn eich helpu gyda nhw. I gael rhagor o wybodaeth am hyn ewch i'n gwefan. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
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