Utterly disgraceful non existent service. I made my complaint in mid November 2024. I was contacted and asked by YOU for a third party authorisation which I completed and sent to you along with my final response and all complaints to Severn Trent. At no point did you tell me you were sharing the signed authorisation form with Severn Trent Water which I believe is against GDPR and illegal. Anyway your first response rejected my complaint because Severn Trent Water lied to you and told you they had no record of my complaints. I immediately replied to tell you I'd already sent you all copies of my complaints, Severn Trent s replies and their final response which told me to go to you. You said you hadn't got it which isn't true as I got no bounce backs. I sent them again. Your advisor replied to tell me I was correct and Severn Trent had lied to you and she also was bewildered on my behalf as to why Severn Trent Water were harassing us to pay bills for an empty property. I then waited for the case worker Mary to get in touch which she did on Thursday last week. I called her back and at no point did she say what the first advisor did, which was that Severn Trent shouldn't be expecting someone to pay bills for an empty house especially when they had just paid £1400 to repair a leak on Severn Trent's demands. Mary insisted I should get a water meter fitted which is what Severn Trent wanted. I didn't commit to anything and asked her how much the water bills would be with this fitted. She lied and said she would ask Severn Trent and tell me. Then today I got an email from Mary simply closing my complaint down because I should get a water meter fitted!!! No information as she promised and the email also had the bare faced cheek to say that Severn Trent were closing my complaint down because they don't agree with the authority form that YOU OBTAINED FOR YOUR PURPOSES. You're the worst ombudsman service I've encountered yet. I DON'T WANT MY COMPLAINT CLOSED BECAUSE YOU'RE HELPING SEVERN TRENT TO AVOID DEALING WITH IT. And we won't be getting any meter fitted and I want compensation for all the disgusting customer service harassment and LIES and BULLYING from Severn Trent for 8 months now and an immediate apology from you for wrongly sharing personal data with third parties without my knowledge, permission or consent. Absolutely atrocious service. I don't want to deal with MARY again.
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At CCW, we provide a free independent review for consumers who can’t resolve complaints directly with their water company. We look at how well the company has handled your complaint. You can make a complaint to us once you have completed stage one and two of your company’s complaint process and have been referred to us. If we find the company at fault, we’ll recommend actions they should take. We can negotiate but can’t enforce decisions or penalties. Some complaints we can’t help you with. For more information about this visit our website. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
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Yn CCW, rydym yn darparu adolygiad annibynnol rhad ac am ddim i ddefnyddwyr na allant ddatrys cwynion yn uniongyrchol gyda'u cwmni dŵr. Edrychwn ar ba mor dda y mae'r cwmni wedi ymdrin â'ch cwyn. Gallwch wneud cwyn i ni unwaith y byddwch wedi cwblhau cam un a dau o broses gwyno eich cwmni a chael eich cyfeirio atom. Os canfyddwn fod y cwmni ar fai, byddwn yn argymell camau y dylent eu cymryd. Gallwn drafod ond ni allwn orfodi penderfyniadau na chosbau. Rhai cwynion na allwn eich helpu gyda nhw. I gael rhagor o wybodaeth am hyn ewch i'n gwefan. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
Efallai y byddwn yn rhannu adolygiadau Trustpilot ar gyfryngau cymdeithasol, byddant yn ddienw am breifatrwydd.
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