I don’t feel listened to, there were 3 main things that were done by South East Water that were illegal…1. Miss sold insurance with Homeserve2 .Issued with a W4 when I wasn’t at the property (with the wrong address on), the W4 is a legal document that should have been given to me personally and several checks in the house should have been done.3. I was never sent the recorded conversations that I had with South East water even though I asked for them several times and it is a legal requirement.I reported the leak on July 11th and they didn’t return to confirm it was my leak until 26th July so lots of water was wasted and they thought they were doing me a huge favour paying for this water and that it was part of my compensation even though the water loss was their fault. The CCW didn’t seem to think this was important How can this company get away with not fulfilling legal requirements? I’m amazed and shocked by the lack of support and lack of proper representation by CCW.
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At CCW, we provide a free independent review for consumers who can’t resolve complaints directly with their water company. We look at how well the company has handled your complaint. You can make a complaint to us once you have completed stage one and two of your company’s complaint process and have been referred to us. If we find the company at fault, we’ll recommend actions they should take. We can negotiate but can’t enforce decisions or penalties. Some complaints we can’t help you with. For more information about this visit our website. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
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Yn CCW, rydym yn darparu adolygiad annibynnol rhad ac am ddim i ddefnyddwyr na allant ddatrys cwynion yn uniongyrchol gyda'u cwmni dŵr. Edrychwn ar ba mor dda y mae'r cwmni wedi ymdrin â'ch cwyn. Gallwch wneud cwyn i ni unwaith y byddwch wedi cwblhau cam un a dau o broses gwyno eich cwmni a chael eich cyfeirio atom. Os canfyddwn fod y cwmni ar fai, byddwn yn argymell camau y dylent eu cymryd. Gallwn drafod ond ni allwn orfodi penderfyniadau na chosbau. Rhai cwynion na allwn eich helpu gyda nhw. I gael rhagor o wybodaeth am hyn ewch i'n gwefan. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
Efallai y byddwn yn rhannu adolygiadau Trustpilot ar gyfryngau cymdeithasol, byddant yn ddienw am breifatrwydd.
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