We used CCW to assist us with a dispute with Anglian Water. Anglian Water put in writing that my elderly mother would benefit from a surface water discount (this is something you have to apply for since the company actually charges all households for rain that falls on the surface of your property arguing it will eventually enter their sewers and need treatment). However despite communicating with me on my email, they rescinded that offer via an email to my late father who had passed away a year earlier. This caused my mother to go overdrawn (since we hardly can access his emails). I informed Anglian Water in plenty of time but they ignored us even though later after an investigation they awarded the same credit for the discount anyway.
There was a limit to what CCW could do and can do, however we can leave a review based upon experience and experience is generally linked to an individual representing the organisation. We dealt with Mr Wazir. He was(is) highly attentive to detail (an excellent trait) and composes effective arguments that made Anglian Water pay attention. Of course we didn't really achieve much as our Governments (perhaps we need a new party?) do not give CCW the powers that an individual such as Mr Wazir would otherwise have put to great use in defending the public from the arrogance of the water companies. But we enjoyed Mr Wazir's conversations and reading his emails he sent to Anglian Water on our behalf. An excellent job!
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At CCW, we provide a free independent review for consumers who can’t resolve complaints directly with their water company. We look at how well the company has handled your complaint. You can make a complaint to us once you have completed stage one and two of your company’s complaint process and have been referred to us. If we find the company at fault, we’ll recommend actions they should take. We can negotiate but can’t enforce decisions or penalties. Some complaints we can’t help you with. For more information about this visit our website. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
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Yn CCW, rydym yn darparu adolygiad annibynnol rhad ac am ddim i ddefnyddwyr na allant ddatrys cwynion yn uniongyrchol gyda'u cwmni dŵr. Edrychwn ar ba mor dda y mae'r cwmni wedi ymdrin â'ch cwyn. Gallwch wneud cwyn i ni unwaith y byddwch wedi cwblhau cam un a dau o broses gwyno eich cwmni a chael eich cyfeirio atom. Os canfyddwn fod y cwmni ar fai, byddwn yn argymell camau y dylent eu cymryd. Gallwn drafod ond ni allwn orfodi penderfyniadau na chosbau. Rhai cwynion na allwn eich helpu gyda nhw. I gael rhagor o wybodaeth am hyn ewch i'n gwefan. https://www.ccw.org.uk/advice-and-support/make-a-complaint/complaints-we-cant-help-with/
Efallai y byddwn yn rhannu adolygiadau Trustpilot ar gyfryngau cymdeithasol, byddant yn ddienw am breifatrwydd.
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