Due to health reasons, we had to cancel a much-anticipated cruise. Aware that our deposit would need to be claimed through insurance, we sought a refund for the shore excursions and extras we had pre-paid. The customer service representative was helpful, but she cautioned us that the refund might take a while. Now, three weeks later, I called again for an estimated timeframe and was informed it takes 28-30 business days. I’m very dissatisfied—if the company can promptly take payments, why is the refund process so slow?
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