This company seems to prioritize profit over customer satisfaction. If you book through an agency, expect to be at a disadvantage. I faced difficulties booking excursions online and was locked out, forcing me to book on the ship where communication was unclear. While most staff were friendly, management appeared more focused on operations than guest experience. The lack of clear information was frustrating, and last-minute changes to docking locations created further issues for planning. Overall, it felt like the company was more concerned with its own interests.
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