After seeing positive reviews, I decided to order a bra, but it didn't fit well. I reached out for a refund, and was informed about a Perfect Fit Guarantee, with an offer for a different size to try at no cost. However, no specifics about this guarantee were provided, nor were any terms explained regarding my acceptance of the alternative size. Upon receiving the new size, it still didn't fit, and when I requested a refund, I was told that accepting the alternative meant I forfeited my refund eligibility. Now I'm stuck with two bras that don't fit and have lost money. This experience has been very disappointing. If the terms of the guarantee had been clearer, I would have insisted on a refund instead of trying another size.
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