update: Please note after posting the below I received a full refund and an apology within 6 hrs.
I’m extremely disappointed with my experience with Celeste D’or Curve. My order was stolen after the courier left it in an unsecured letterbox, even though the office was open at the time. I followed every step I was asked to take, including lodging a formal claim with SpeedX and providing screenshots, photos, and updates immediately.
Celeste D’or confirmed on **5 February 2026** that the matter was now fully in their hands and under internal review. Since then, I’ve had to chase them repeatedly — on the 8th, 10th, 11th, and 13th of February — just to get basic updates. Despite all of this, I still haven’t received any resolution, replacement, refund, or even a clear timeframe.
To make the situation worse, I continued receiving marketing emails and product reviews for an order I never received. I can’t review the product itself because it never arrived.
It has now been **weeks**, the issue has been entirely with their internal team since **5/2/2026**, and I’m still waiting for an outcome. The lack of follow‑through and slow resolution process has been incredibly frustrating and has completely eroded my confidence in the brand.
I would strongly caution others to be aware of this before purchasing.
please note after posting this i received a full refund within 6 hrs.
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