My experience with CenterWell regarding my mother’s wound care has been extremely frustrating. For more than eight months, I have been calling repeatedly to report that we do not receive enough wound care supplies. We consistently run out of basic and essential items such as tape, collagen, bandages, gauze, and skin prep. This has happened month after month, with no improvement.The nurse assigned to my mother has refused to order adequate supplies, stating that he does not want to “over order.” I am constantly forced to purchase additional supplies out of pocket, and he uses the supplies that I buy. This is unacceptable, especially when these items are medically necessary for my mother’s care and should be provided consistently.Families should not have to beg for the proper materials that allow nurses to do their jobs safely and effectively. CenterWell must address this ongoing issue and ensure that patients receive the wound care supplies they are entitled to without unnecessary delays or excuses.
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