This is a formal warning to all consumers and shareholders about Centrica's leadership failure and the active negligence of its subsidiary, British Gas.We are a household with documented health vulnerabilities (Asthma, COPD, Atrial Flutter). Today marks Day 59 that Centrica's British Gas has left us without hot water for any of our showers.The cause? A botched boiler installation in 2019 where British Gas failed to perform a basic system power flush, leading to a build-up of sludge that has now destroyed our shower systems.On 23 October 2025, a technician sent by British Gas dismantled all three of our showers, confirmed the isolation valves were jammed with sludge from the 2019 install, and then abandoned the job, leaving our home with ZERO functioning showers.Centrica's "fix" was to make our home uninhabitable, forcing us into a hotel.Despite paying for British Gas HomeCare insurance, we’ve effectively been paying them to cause damage. They’ve ignored documented health vulnerabilities, failed to coordinate departments, and left our home uninhabitable — forcing us into hotel accommodation.Meanwhile, British Gas earned £297 million in profit. CEO Chris O’Shea took home £4.3 million. Yet they’re still “considering costs” before fixing the damage they caused.We’ve emailed their executives directly. All ignored. We’ve now escalated to the Energy Ombudsman, Ofgem, and legal counsel. Litigation is underway.If you’ve suffered similar mistreatment, don’t stay silent. Take legal action.This is gross negligence. The "Executive Complaints" team is unreachable and ignores formal notices. We have CC'd Centrica's senior leadership, including Group CEO Chris O'Shea and Chief Customer Officer Gary Booker, on our formal Notice of Legal Action (sent 29 October) which has been ignored.Centrica's leadership is overseeing a company that shows a dangerous disregard for vulnerable customers and is incapable of managing its own contractors. We are now proceeding with legal action via the Financial Ombudsman and Small Claims Court. Centrica's corporate governance is failing its customers.
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