Despite leaving BG over a year ago, raising a complaint with the energy ombudsman to which they found my account had been mismanaged and I had indeed encountered poor customer service, the saga continues. All I requested several months ago was an explain why I had a missed payment mark on my credit report when I can prove had made a payment. Simple one would think?? Well not for British Gas it seems. Countless contact (again) to agents who do not grasp the concept of an explanation, another complaint raised. Usual saga of no one taking ownership, going round in circles until BG close the complaint , by the way they actually called me to ask what the complaint was at one point, and not getting explanation what so ever. Absolutely absurd and mind boggling. Thank god for the open market! I'm with OVO now for a few years who are transparent, have warm friendly advisors who will own any query's you have and make a point of getting back to you with an answer. Got a lot to learn British Gas! If British Gas would like to contact me I would welcome the dialogue
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We are an energy and services company. Everything we do is focused on satisfying the changing needs of our customers. Parent company of British Gas, Direct Energy, Bord Gais, Centrica Energy, Centrica Storage.