Switched supplier and 10 months later still no electric credit refunded.BG emailed me a whole 8 months after leaving them to inform me i`m in credit. I requested by letter for it be paid into my account and received an email stating I had to call them which i did. Customer services advised they could not refund me because of an "IT" issue and this could take up to 7 days to resolve and then be processed which would be up to another 14 days. I explained I was not happy to wait as they had had my money for the last 8 months sitting in their account and raised a complaint. 2 days passed and I received an email from the complaints dept stating... My case was pending! that was it. lol. Then another 2 emails stating they were sorry to hear I had made acompliant and would resolve asap BLA BLA BLA. When I replied asking when i`d be refunded, I got an automated response saying this email was not monitored WF..I then sent a signed for letter requesting credit refund and another email response saying we are working on it ! Weeks went by and still nothing so called again and explained the situation once again to a young lady who said no problem, we`ll process that now and it`ll be in your account within 7 to 14 days. She seemed more interested in me leaving her postive feedback on a survey but what`s new there.14 days has come and gone and guess what.. yep still no refund. Sent another letter asking them to resolve this issue pronto or I will be taking legal advice and received an email today stating " they investigated and noticed a refund was sent to me on the 4th November 2024".Yes i did receive that refund - for my GAS account !They have since sent an email stating I now owe them over £400 for gas even though I left them 9 months ago AND THEY CREDITED ME FOR IT ! Funny how my gas credit was refunded without any problem but my electric credit which is 4 times as much is still in BG`S bank account ! I`m now so now seeking legal advice.They could`nt organise a drink up in the Queen VicYou couldn`t make it up if you tried
Claim your business profile now and gain access to all features and respond to customer reviews.
We are an energy and services company. Everything we do is focused on satisfying the changing needs of our customers. Parent company of British Gas, Direct Energy, Bord Gais, Centrica Energy, Centrica Storage.