I have been waiting for a final bill and credit since leaving this shambolic company in March 2025.The bill dates back to November 2023 thats when I told them I had a electric meter with a twisted reading, abortive visits to change due to no resource available then they fitted a meter which was faulty.All you get from BG is broken promises, a company I would never trust again. The billing gurus who apparently are dealing you can never speak too " surprise surprise" all they have is case handlers who fill you with lies and false hope.Currently over 3k in credit when will I ever see a bill and a credit I'm entitled too?Last email from a BG team leader stated my previous complaint was escalated to high level how can it take over 18 months to issue a bill? 😡Surely to validate readings on an account doesn't take 18 months to resolve?😡Given up on the Energy Ombudsman who I thought were there to help with customer issues.If I had the option of no stars thats what I would give this pathetic company 😡
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We are an energy and services company. Everything we do is focused on satisfying the changing needs of our customers. Parent company of British Gas, Direct Energy, Bord Gais, Centrica Energy, Centrica Storage.