Centurion Jets is a hands off broker. They take your charter reservation and then do nothing to make sure that the operator of your charter fulfills the agreement. I paid for a direct flight round trip to from KBED to Anguilla, and the return trip was scheduled to take 3.8 hours, which is typical. We have flown this route many times previously. The operator showed up late and missed their time in takeoff position so we sat in waiting position for over an hour. The operator also informed us less than 24 hours before the second flight that their plane could not do a direct flight as it could not carry enough fuel to takeoff from the runway in Anguilla and that we would have to make a stop in Puerto Rico. If we had been informed of this prior to our reservation, we would not have chartered this plane for our trip. When we landed in Puerto Rico, we were delayed another 1.5 hours before continuing. Then when we were in the air and an hour away from Boston, the pilot informed us that he did not have enough fuel to make it to Boston and we had to stop in Virginia for a second fueling, adding another 1.5 hours delay. This was a Mid size jet, which made the flight direct on the way to Anguilla without any problem. The pilots failure to properly fuel the plane at the first additional stop was a lack of experience and knowledge of his plane. The pilot tried to blame the delays on ATC, but the additional time was not in the air, it was all on the ground at the three airports. This was clearly all operator mismanagement and dishonesty. Our scheduled 3.8 hours for this flight became 8.5 hours. This was a bait and switch deal by Centurion and their subcontracted operator. They signed an agreement for direct flights and did not provide that service. They have not taken any action to make this right.Avoid their services as they do not think their clients or client services are important.
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Centurion Jets is a premier private aviation brokerage specializing in luxury private jet charters, aircraft sales, and bespoke travel solutions. With a global network of trusted operators and premium aircraft, we deliver seamless, secure, and personalized flight experiences for business and leisure travelers. Our commitment to exceptional service, competitive pricing, and safety sets us apart, ensuring every flight meets the highest industry standards. Whether you need an on-demand charter, jet card membership, or aircraft acquisition assistance, Centurion Jets provides expert guidance and white-glove service every step of the way. See more
