I ordered a simple enamel badge from the N Dubz store on 2nd December as a Christmas gift. As of 15th December, I still have nothing to show for it.I received no updates whatsoever until 9th December, and only then because I chased the order myself. There was no proactive communication, no explanation for the delay, and no reassurance, just silence.To make matters worse, I’ve had the misfortune of dealing with Niamh from customer service. Her attitude was dismissive, unhelpful, and borderline rude. My questions were repeatedly avoided, responses were blunt and uninterested, and there was not a single apology or acknowledgment of how unacceptable this situation is, especially for a Christmas order.This has been a completely frustrating and disappointing experience from start to finish. If you value your time, money, or basic customer service, I would strongly recommend avoiding this company altogether.
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