I placed an order at the end of June under the impression it would take just a few days to arrive. After weeks of silence, I had to chase for an update, only to be told it would be weeks before stock was available — by which point the birthday I’d bought it for had already passed.Eventually, I received an email saying the order had been shipped, but after more weeks of waiting nothing arrived. When I chased again, I was bluntly told the order had been lost and that if I wanted a replacement I’d have to wait indefinitely, with no clear timeframe given.What has shocked me most is the complete lack of care from this company. I have had to chase every single update, the replies have been blunt and dismissive, and I have never once received an apology for the inconvenience caused. Having worked in customer service myself, I know this level of treatment is far below standard.I still want the product, but the way this has been handled has been appalling. I would strongly advise others to think carefully before ordering — because if something goes wrong, don’t expect good communication, accountability, or even a basic apology.
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