Extremely disappointed with Ceremony of Roses. I cancelled my order on January 10th, and they confirmed my full refund on January 12th. It is now February 5th and I am still waiting for my funds. I have been in contact with "Ben" from Customer Support, who keeps giving me excuses about their "Finance Team" and requesting 5-10 extra days every single week. It has been nearly a month of broken promises and zero transparency. Holding a customer's money for this long after a confirmed cancellation is unacceptable and a breach of UK Consumer Rights. I am now escalating this to Action Fraud and my bank. Order #RWGBP102116.
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