We ordered oil on the 14th January for delivery on the 28th January. It is now 3rd February and we have had no indication of whether we will receive our delivery, it will be at least a week late now!
We have no heating, so family are freezing in the evening. We get told the message that we may hear about an update at 4pm each day, but never do...!
We don't know whether we will get a delivery tomorrow, next week or even at all! Poor, uncompassionate service.
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We are the largest independent distributors of fuel and lubricants in the UK. We deliver over 6 billion litres of oil to customers across Britain every year.
We have always provided our customers with excellent personal service and a great range of energy products and services. Our extensive and reliable delivery network comprises more than 130 depots, over 900 tankers and 2,300 employees.See more
