Placing an order went well. The nightmare started when a delivery date was scheduled. It was a series of lies for failure to deliver. Delivery changed from 12th, 16th and was finally delivered on February 17. At this point we were very low on oil. We had to book in a hotel for overnight stay given we have a baby as it was getting cold and didn't want to risk running out of oil. The bottom line is that Certas let us down. We had positive and negative experiences following up to find out what was going on. It is a shame that one of the agent was keen for us to cancel the order losing sight of Certas inability to deliver oil we paid for in advance. In the future, even if they're cheaper than competitors, I will not use them. An awful experience which doesn't deserve one star, a negative star rating would have been appropriate. It is a shame, because the delivery driver was very professional.
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We are the largest independent distributors of fuel and lubricants in the UK. We deliver over 6 billion litres of oil to customers across Britain every year.
We have always provided our customers with excellent personal service and a great range of energy products and services. Our extensive and reliable delivery network comprises more than 130 depots, over 900 tankers and 2,300 employees.See more
