A steam clean was booked for $149 for my sectional. It was a brand new sofa that was stored in storage and just wanted it to be cleaned. There were no stains or soil spots. My appointment was for 12/23, and when the technician came he immediately said he couldn’t steam my couch he can only shampoo it for $331. He advised he was giving me a discount off the service but still couldn’t Steam it. After writing up the contract and coming back inside, He had another gentleman with him and was telling him how to clean the couch. It seemed as if this person never did it before. They were here for a total of 20 minutes. Shampoo was sprayed and sucked up and that’s it, no steam was used. Water was left all over the floor. When left I contacted another company to ask about my type of couch being steamed and I was told it could be. I also confirmed this information online based off the type of material listed for the couch. I called certified green team and also ask them if this type of couch can be steamed and I was advised yes. I explained to them the discussion I had with the technician and demanded for someone to come back and do what I paid for which included a steaming. For 6 days straight I called and spoke to “apple” and someone else who kept advising that they will send a message to the technician manager, but I never received a call back. On day seven I spoke to Hannah, who looked into the situation and she Advise me that I was told to do an upgrade and shampoo the couch based off the condition of it. I advised it was brand new and that it wasn’t in any condition. I also told her I feel like it was a scam just to pay extra money for a service. The couch really didn’t need.. she then was able to book another appointment as a redo service for 01/04. I received a message on 01/03, to confirm confirming my appointment. My technician was arriving between 8 and 10 AM. Once it was 9 AM I called certified Green team to get an estimated time of arrival that the technician will be at my house. I was advised by “Apple” that she will reach out to the technician and he will give me a call for an update. 30 minutes went by, and I have not received a call, and when I called to follow up, I was advised that the appointment was canceled by the technician who stated “ he did all he can do and is not coming back” I told “Apple” but this is unacceptable and I wasn’t going to keep callingin situation rectified and I wanted to speak to a manager at that moment, she put me on hold and hung up the phone. I’ve called numerous times after that with my number being blocked.
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