I was purchasing an EV code signing certificate through the Certum online shop. Because I already had one of their smart cards for signing, I purchased "EV Code Signing - Code".Their online shop description did not state this was a renewal, and did not let me choose for a new one or renewal. After the order, it showed up as "renewal", which means I couldn't use it.After contacting their customer support, I first was just told to refund it. After the refund, I got a new link from customer support to purchase what they claimed was a new one. Even after purchasing that, I got a renewal again. This time, they changed the renewal to a new one within a day though, so I got what I wanted after some trouble.
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