This review highlights the poor customer service from the company. I booked an experience that never took place. The host failed to reach out to me. I arrived at the designated location at the scheduled time, but no one was present. I attempted to contact her, but she did not respond at all. The host informed the customer service team that she was home waiting for me, which was completely untrue. There is no documentation of any communication from the host. Despite this, the company refused to issue a refund. If you choose to use this service and encounter issues, do not anticipate helpful customer support. Ensure you have clear communication with the host prior to the event and rely on the information provided by the individual host. Be certain to check for recent reviews.
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Cesarine offers thousands of authentic food experiences with local home cooks all over Italy. These range from cooking classes, dining experiences to market and food tours to allow people to truly live the heart of Italian cooking.
