Absolutely appalling experience with CETA Insurance. I cancelled my motorhome policy within 24 hours, well inside the 14-day cooling-off period, and despite no claims being made or pending, they are keeping nearly £200 of my £211 deposit for add-ons like breakdown cover and legal expenses.
Their policy documents are contradictory, their staff do not know their own terms and conditions, and keep you on hold for 2 hours, are confusing and unhelpful, and their actions are completely contrary to their own policy wording and FCA rules. This feels like a blatant attempt to rip off customers, withholding money for products I never used.
I am escalating this to the Financial Ombudsman Service and will not stop until this is resolved. Avoid CETA Insurance at all costs - terrible company, terrible service, and a total lack of fairness.
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