I had a very poor experience with CEVA Logistics in Azle, TX during a scheduled threshold delivery of an Anker battery weighing over 400 lbs.The delivery was scheduled in advance, and two delivery personnel arrived in a box truck equipped with a liftgate. However, they parked on the busy public road and told me they were not allowed to come onto the property. When I explained that I have a 400-foot driveway (18–52 feet wide) that regularly accommodates much larger trucks—including semi-sized delivery vehicles—they still refused.They also refused to roll the pallet down the driveway and instead attempted to leave the 400+ lb battery on the side of a busy street. This is unsafe, unreasonable, and not consistent with threshold delivery standards, which generally involve delivering to the first safe, dry, and secure location such as a garage, porch, or front door.No policy was provided explaining why they could not enter the driveway, and they made no attempt to find a safe solution. The delivery was then marked as “delivery attempted, refused,” even though the refusal was due to their unwillingness to perform the threshold delivery safely.The interaction was unprofessional and dismissive. This experience reflects poor training, poor customer service, and failure to perform the agreed delivery service.I hope CEVA improves training and ensures delivery teams properly complete threshold deliveries safely and professionally.
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