I had problems with my bank account for a short period and a few payments were returned on my CFNA Gills Point S account. When I found out the payments were returned I went online and paid the amounts immediately. The bank problems have been solved and yesterday I went online to pay my current bill. CFNA had placed a restriction on my account that keeps me from paying my bill with my checking account. I called and explained the situation and asked that the restriction be removed so that I could pay my account. The customer service person I spoke with refused to do it and said I could use another account. I told her that was the only account. I also pointed out that the system will not allow me to update the account. She said, that was my only option. I told her I wanted to speak to a supervisor. When I got him on the phone he parroted the same line of BS as the CSR I spoke with. I told him that I knew that he could have the restriction lifted. He claimed he could not which is a lie. He also said I could use an alternative bank account completely ignoring that I had just told him there is no other bank account. I find it mighty strange that a company refuses to take payment from the account holder on an account that is owed. CFNA needs to have better customer service and needs to work with their customers instead of against them. When if and ever I find some way to make payments to CFNA I will pay this account off and be done with them. I will also NEVER use Gills Point S credit for any service again. If a low quality company like CFNA is the type of company they use for their credit service it makes me wary of what type of quality I would receive from Gills Point S.
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