I ordered a Nexx X.R3R Hagibis Red helmet which was available to purchase on their website. After placing the order and paying, I was informed that the helmet was actually out of stock and that my order had to be cancelled.
Because I paid in another currency, the refund resulted in around €50 lost due to exchange and banking fees. While the store refunded the amount they received, I still ended up losing money for a product that was never available in the first place.
I fully understand that exchange fees can be charged by banks, but the situation occurred because the item was listed as available when it was not. At the very least, I would have expected some goodwill gesture, for example a discount code equivalent to the amount I lost for a future purchase. Unfortunately, nothing was offered.
I understand that stock mistakes can happen and that sometimes a product may turn out to be unavailable. However, what is disappointing is that customer service did not seem to care that I lost around €50 because of this situation and did not try to propose any solution or goodwill gesture to make things right.
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