Absolutely useless and dysfunctional retail outlet. Little surprise it’s doing so badly financially. There is zero attempt to improve or to change things. They don’t fulfil orders on time, my items have been sitting in the warehouse “awaiting shipment” for two days now. My delivery estimate date was also a lie. Customer service has zero idea how to help or even any means to get in touch with the warehouse or escalate the issue. I have been provided no solutions and will most likely have to file a dispute to get my money back. Meanwhile other outlets are offering literally same day delivery. Indigos’ troubles aren’t because people have stopped reading books; they are because of their own doing and incompetence. If you want your items in time and preserve your sanity, do not order from here.
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