My complaint is about Indigo online, not the store. Every time I try to order something the website gives me crap. It complains about the phone number format but doesn't tell you what it wants; then after fiddling around with it you can get it to finally work. If I try to order an ebook, it says I have to do so from the Kobo website which worked last week, this week it doesn't work. Keeps saying I have to update my payment information. It's a valid credit card. I removed it and entered it again. Still says the same thing. I finally said the hell with it and downloaded the books I wanted from Amazon Kindle. I tried to Buy Canadian but Indigo & Kobo's websites scream, "Please go to Amazon, you just wasted an hour of your life you'll never get back!" Gift cards are a pain in the ass too. You can't do anything here without asking for help from customer support.
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