What absolute rubbish 'customer service'. When I placed the order for 2 items I was informed that both were expected to arrive well before the 25th. I paid extra for 'express shipping' for one item in the hope of ensuring it would arrive before Christmas. Chapters Indigo chose to send it via UPS and, of course, UPS has no idea when it will arrive (It picked it up on the 15th and it was supposed to arrive on the 19th). The other item was supposed to arrive on the 17th but now Cda Post states that it won't arrive before the 30th. I had hoped that Chapters Indigo would be honest about delivery dates but evidently that was too much to expect. I'd wanted to support a Cdn company but this is the last time I order from this one.
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