charcoalclothing.com.au

3.9
3.9 Based on 187 reviews

...

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Isabella Phan
Sizing is off and bad exchange policy

I like the style of the 3 jeans I ordered but sizing was off for all 3 (I bought the same size in all 3). One was extremely tight, one fit, and one was big. I also bought them at a discounted price from when charcoal gave buyers a 25% off discount from a 1 month delay in shipping from Black Friday and I asked to do an even exchange but they said they don’t offer that so I had to return (return costs are paid out of pocket) and repurchase for full price. Once I repurchase my correct sizes, I likely won’t be ordering from them again due to sizing being off, slow customer service responses, and poor exchange policy.

2
Date of experience: Feb 06, 2026

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