NEVER EVER SHOP HERE!! I have spent hundreds of dollars on this store and I didnt even receive my package. I contacted the customer service and it took them WEEKS to reply. It is not my fault since the name of the person who signed my package isn’t even someone who lives or works in my apartment (property). This is clearly not my fault and CHARCOAL DOES NOT TAKE ANY ACTIONS. I am frustrated in trying to email their customer service to take further actions since they never reply.
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