I had the pleasure of being introduced to Susy Dalby at John Charcol late in 2025, and she was absolutely excellent in facilitating my re-mortgage alongside Chantelle Parker. Throughout what was an incredibly stressful time for me personally, given that this was the outcome of divorce proceedings and that my parents were becoming unwell, Susy was incredibly empathetic and understanding. She and Chantelle communicated all requirements in a detailed and timely fashion, never leaving anything to chance. They understood the pressing nature of the situation as well as the complexity of it and their service levels were impeccable. I cannot recommend highly enough.
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John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing independent mortgage advice for all kinds of buyers.
