John Charcol were fantastic throughout the entire process of my partner and I buying our first property. Gemma Clarke gave incredibly useful advice on mortgages and helped us secure the best overall mortgage product based on our specific needs and affordability, including helping us make adjustments based on new jobs/salaries and interest rate changes. She was very friendly, approachable and responsive and took the time to chat over the phone on many occasions to answer our questions and explain the process, which was really helpful.Once the mortgage product was agreed on, Meg Jones took our application forward quickly and effectively, giving us regular proactive updates on progress and again being a great help whenever we had any queries. Meg was also in direct contact with our conveyancers and chased for updates on next steps and outstanding information all the way to completion.Finally, Thomas Bridle helped us set up our health and life insurance policies in interaction with the property. He was extremely knowledgeable, laid out the options available to us in great detail over a couple of calls and was attentive to our preferences and needs. He was also flexible on timings, rearranging calls on multiple occasions at our request without any fuss. Again, once agreed on policies, these were seamlessly arranged by Tom without any further input needed from us.We could tell that our three contacts all clearly communicated with each other as they were up to date on our progress throughout and it really was a very smooth process thanks to John Charcol.We would highly recommend to anyone looking for advice on mortgages and/or insurance.
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John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing independent mortgage advice for all kinds of buyers.
