I had a terrible experience as a first-time buyer when I was assigned a broker to assist me in purchasing my first property. The broker, Iftikar, was not helpful at all. He failed to review the details I provided until the very last moment, which ultimately forced me to withdraw from the purchase. He incorrectly filled out my information after I had placed a deposit on a new build, informed me that I couldn't secure the mortgage he had arranged for me. Additionally, I was charged £495 by John Charcoal for the mortgage application, but my advisor never submitted it. When I requested a refund, my mortgage broker claimed there was no payment record. However, I have a receipt showing a payment of £459 made on April 8th, and I am still awaiting a response or refund.
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John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing independent mortgage advice for all kinds of buyers.
