I would give zero stars, but the helpline was, eventually, useful. the app doesn't work, so had to buy an RFID (yet to arrive 4 weeks later). only then could they override the system and force my car to charge. even this was on the slowest charger, because the fast one wouldn't work (Inveraray, but they're all as bad) to top it all off i had to vacate the space after 2 hours or i would have been charged a further 40 quid. managed to get back to loch lomond, just, and a proper charge with a decent bit of kit.
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