I am FURIOUS!! My husband and I tried to charge his car on Saturday 6th July and it wouldn’t work so he tried with my card with the same outcome. He called the number on the machine and the man was really helpful and managed to set it up for us. We charged the car then left but I checked my account and there were 8 payments of £35 out of my account! My husband checked his account and he had 2 payments of £35 along with the actual charging fee taken from his account.It’s now more than 4 days later and the payments are still pending.I called my bank and they gave me the helpline of chargeplace Scotland so I just phoned them. Turns out they did actually cancel the payments YESTERDAY and it can take up to 5 working days for the payment to clear. The gentleman on the phone was professional and as helpful as he could be, but at the end of the day, they’ve taken over £200 from my account without my authorisation!
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