Their systems have had issues for the past week which means that pretty much every time I go to charge my car I have to call to connect and disconnect. The system error keeps blocking my card and is pervasive so it’s not just me who is affected. The knock on effect is that the hold times are longer which increases the inconvenience and frustration. Whatever they are doing to fix it has not been working and has not resolved for over a week. There is very few alternatives so they effectively have a monopoly.
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