I'm new to electric cars, but I'm shocked how bad Chargeplace Scotland is. If the government want people to move over to EVs they need to offer a reliable app, service and chargers. The app is constantly crashing or unavailable. I've had to phone in a few times for assistance when the app has crashed and I can't stop a charge. Sometimes I've not been able to start charge as I can't log in. The app wants to send an activation code, but it wants to send it to someone else's email address. I've been trying to start a charge and had numerous £40 deductions trying to start the charge. It turns out even though the chargers are listed on the app, and there is no information on the charger saying otherwise, the charger can't be controlled by the app. It is RFID card only. If it's not connected to the app how does it attempt to start and deduct £40 each time? So many of the chargers are broken. The app can't navigate to the charging stations. The app defaults to Edinburgh as the location. I've to manually work out where I am. There is not one aspect of the Chargeplace Scotland service that is acceptable. It's unbelievably bad.
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