Have used on several occasions and has not run smoothly yet. Firstly they take a significant pre-authorisation amount which is gone from your account for several days after charging. There is no reason they should have to do that any more. The amount that you are charged per session seems very inconsistent and is not transparent, and the app is woeful. To be fair, customer service has been quite good in the past, however I have just been questioning a charging fee with them and they have no record of it on their system, and there is no record on the app, so they have just stopped communicating. The only record of it seems to be on my bank account!!!! Plan to avoid. They will be an absolute last resort for me from now on.
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