From the moment you try to log into the app, things start going wrong. There’s no clear feedback if login fails, and confirmation codes often never arrive. When you do finally get access, you’re met with a clunky interface that gives you little reassurance about what’s happening.Start a charge and £75 is instantly blocked from your account - only for the app to respond with a vague “an error occurred.” You’re left stranded, confused, and forced to phone in.The real frustration isn’t just the broken tech - it’s the indifference you meet when seeking help. While most phone staff are helpful and knowledgeable, you’re often greeted first by a cold, dismissive tone or unhelpful diversions like being told to read the privacy policy.The bigger issue is structural: councils may own the chargers, but ChargePlace Scotland controls the network - and the whole thing feels built on the cheap. The interface lacks even basic user feedback, the system provides little transparency, and the entire experience erodes trust.Fixing the UX and UI should be the first priority. Better real-time feedback, clearer error messages, and more transparency around payments would go a long way. Right now, it feels like the system was designed to meet minimum requirements - not real human needs.
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