Two charge points visited in Inverness on the same day as I was there and back. Twice I had to call the support team, who, to give them credit managed to get me on charge when I couldn't do it with the app or my RFID card. Checking my invoice for one charger and I've been charged double the kwh cost that was on my app (cost wasn't displayed on the machine), even though I said to the customer support I was picking the 43kwh charger as it was cheaper (and it was only drawing 21/22kwh.) Would've been cheaper and quicker going to a podpoint but used this one as I'm trying to get the benefit of cheaper electricity over petrol. Then, because I stayed to help a second (elderly) driver navigate what to do, I went over the staying time by 5 minutes so I've been penalised for that. I'm going to fight my corner but I'm not confident. Charger info was confusing, charger was unreliable and I feel sorry for tourists and EV newbies to the network.
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