As a new electric car owner and also a keen supporter of an independent Scotland, for my first ever use of a public charger I went out of my way to find a charging outfit with a Scottish connection. That was my first mistake. I attempted to use ChargePlace Scotland. I parked at a likely-looking charger. Then, after sharing debit card details, the charger told me that the identity number (of the charger) I was asked to input 'did not exist'. Somewhat naively, I tried again, before abandoning the attempt. I was astonished to find that ChargePlace Scotland removed 2 x £35.00 from my account. Now, while this is standard practice at petrol stations the balance of the reserved funds is usually reserved promptly, in my experience. (The charger I eventually used - Autel - successfully returned the balance within an hour.) At time of writing I am still waiting for anything back from ChargePlace.I have subsequently been told by a ChargePlace customer service advisor to allow up to seven working days or maybe up to 30, apparently. Or maybe not at all, in which case was told to get in touch with more details…This is, of course, outrageous. I will never use this outfit again. Zero stars would be a more accurate rating. Other electric car owners: be warned.
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