This was the second attempt using the app and the second time it didn't work after taking the £75 from my bank account. I phoned and spoke to a rep that checked out the station and said it was working, then proceeded to verify that my charge had gone through but was unable to start the session without me depositing another £75, at the same time trying to reassure me that the money from the first transaction would be returned within 7-10 days. So in the meantime deposit another £75 in the hope that the new transaction will start a machine that didn't work the first time I tried it! I did suggest that I would forward the payment in 7-10 days if the charge was successful but that hit the floor like a lead balloon! I didn't try the charger even with the rep assuring me that they could start it remotely if there were any problems. Found a EV charger at Morrison' s that started with contactless card recognition and debited the amount after completion, what's so hard about that chargeplacescotland, get your machine's updated. UPDATE 15/11/2025I know I said never again but, I had a very low battery and this place was the closest so! Again I am £150 in pending on my bank and still no charge was achieved. After a phone call I was told the machine point that I was connected to was not working! How on earth are you supposed to know! There were no signs and the machine still takes the money from your card then tells you that it will not start…….AAAAAAAAAAGH! WORST EV CHARGING IN THE UK.
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