On 23 September 2025, I charged my car. I waited, completed the charge, and the correct payment was taken from my card. I also received an invoice by email for that session.However, a few days later, I noticed that more money had been taken from my account, and a different invoice was created. When I contacted your team about this, I was told that I had used a charger at another time and location. This is incorrect — at that time, I was in a completely different place and did not use your services.Since then, I have tried to resolve this by calling your customer service team several times, but each time I was told to “call tomorrow” without any real assistance.This situation is unacceptable. I am requesting that you investigate this matter urgently and refund the incorrect charge.
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