This company is absolutely shambolic. I live in England & used to own an electric car, so had used different charging companies in the past. The experiences could be a bit hit & miss, but overall I never had massive problems. Came upto Scotland and rented an electric car, but charging it using ChargePlace Scotland chargers has been nearly impossible. The app is absolutely shambolic, to the extent that even when the manual input option is selected, (when the map option doesn't work,) it simply will not recognise the charger. I managed to, on the first time of using it and spending 10 minutes fighting with the app, start a charge on the car park charger near my rented accommodation. But today nothing would work, in any way, on any of the chargers I tried to use. I called the helpline, but gave up after 5 minutes and started driving home, however stayed on the call to complain. Despite my 1 star rating of the company, their customer service representative was absolutely brilliant, extremely apologetic and, most importantly, totally and unequivocally honest about how bad the problems are with the company. At no point did he go down the usual PR route of saying meaningless rubbish to try and distract from the problems ("Our customers are at the heart of our business, we have many satisfied customers ect") instead saying the service was not good enough. I also have no doubt he spends most of his day being abused by extremely frustrated drivers who cannot get their charges to work. Full kudos to him, zero to management!
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