I have just been refused connection because they have failed to take a direct debit payment for charges. It's a fleet account the company I work have had for a number of years and our office manager has been repeatedly in touch with chargeplace scotland and the last time was told the issue will be resolved. I have now had to pay myself as I need the van for work on Monday morning and our office is closed. Paid £30 administration costs then charge costs on top. Our fleet cards haven't worked for 2 years and replacement cards sent don't work either. We have had to call every night to be remotely connected. If I hadn't paid myself I would have to cancel the session I deliver to a school on Monday incurring loss of earnings. Whole company is a shambles and it's left to call handlers (who have always been great) to deal with it when their finance department should have resolved the issue months ago.
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