This has been the most frustrating online shopping experience! I ordered and paid for two bags but only received one incorrect bag, which is significantly cheaper. I reached out to the customer support team, and they mentioned I could return the wrong bag for a refund of the total amount I paid for both bags, including the shipping fee. After two weeks, I confirmed they received the return (I tracked it), yet there's been no response or refund. Customer service has ignored all my emails sent repeatedly over several weeks. I'm still waiting for my refund and the promised shipping fee. As a frequent online shopper, I've never encountered such issues with other online retailers, but this experience has been a nightmare. I recommend steering clear of this online shop. The physical stores are much better, with friendly staff in Asia.
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